COVID-19 (Novel Coronavirus) Alert


Our response to COVID-19.


June 9, 2020

To keep you abreast of our office’s re-opening plans, below are some key aspects of precautions that we’re implementing to keep you and our staff safe, during your visit to our dental office.

As of 6/9/2020, none of our staff members have indicated that they have COVID-19 symptoms or currently infected with the novel coronavirus.

Although we’ve only been seeing emergency cases throughout the pandemic, we are now planning to open our office to also include elective procedures (i.e., dental cleanings, exams, etc.) on Monday, June 15, 2020.

Due to the novel coronavirus pandemic, we’re implementing new procedures and safeguards as a “new normal,” to limit the potential spread of the virus in our office.

  • Our office will be frequently cleaning/sanitizing, to prevent the spread of SARS-CoV-2 (the virus that causes COVID-19);
  • Our staff will be tested for COVID-19 on a regular basis;
  • We will screen patients for COVID-19 over the phone before an appointment is set and again upon your arrival, along with taking your temperature with a contactless thermometer;
  • We will require you wear some kind of face covering before entering the office and the use of our hand sanitizers are available for your convenience when you enter the office;
  • Yellow floor markers will indicate how far six (6) feet distances are;
  • Only three (3) waiting room seats (6 feet apart) will be available, limiting the number of people to only patients that have an appointment (no +1’s unless you need an aide to get you to our office, to which, that person will also be screened);
  • Sneeze guards/barriers have been put on the front office counters to prevent potential large droplet transmissions (i.e., talking, coughing, sneezing, etc.);
  • Out of an abundance of caution, air purifiers have been installed, even though tiny droplet transmissions have not been proven yet;
  • In order to avoid unnecessary close contact between patients in the waiting room, patients are asked to promptly arrive five (5) minutes before their appointment to conduct the in-office screening and fifteen (15) minutes before for new patients (to fill out new patient forms); and
  • To protect our dental staff from the large droplets that would spray out of patients’ mouths, during procedures, they’ll be wearing face shields.

As always, thank you for your trust in our services, as we have implemented the aforementioned precautions to ensure we continue earning your trust.

Stay safe and take care of each other. We are all in this together.

Warmest regards,
Jai Shin, DDS


March 20, 2020

At Lux Smiles dental (7 Gramercy Park West), we are closely monitoring the COVID-19 situation. The safety of our community (employees, patients, partners, families, and friends) is our number one priority.

Due to Governor Cuomo’s Executive Order of New York State on PAUSE (Policies that Assure Uniform Safety for Everyone), Lux Smiles will suspend all non-urgent and non-emergency dental care, until further notice. If you do require urgent/emergency dental care, please contact: (212) 777-7126.

How do we define urgent versus non-urgent procedures?

If the patient is in pain, if infection is present or if non-treatment will severely inhibit normal operation of a patient’s teeth and mouth or negatively impact their health in the next three to six months. Patients who have received recent treatment requiring the removal of sutures would also be considered appropriate for treatment. All other treatments can be delayed until the COVID-19 crisis has eased.

These are difficult times for us all. During these unprecedented circumstances, we want you to please take care of one another and be healthy. We look forward to the next time we can see your smiling face in-person again.

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